At StoneRidgeMerch, every product is custom-made to order through our fulfillment partner, Printify. Because your items are printed on demand, we are unable to accept traditional returns or exchanges unless there is a verified issue with the product itself.
Please review our full policy below.
Because each item is produced only after an order is placed:
We cannot accept returns or exchanges for:
Please double-check all order details before completing checkout.
If your product arrives damaged, misprinted, or with a manufacturing defect, we will gladly provide either:
To qualify, you must notify us within 30 days of the delivery date.
To submit an issue, please provide:
There is no need to return damaged or defective merchandise.
Refunds are issued back to us by Printify and then processed back to your original payment method.
If you paid in a non-USD currency, Printify may return funds directly to your original payment source.
If an order is returned due to an incorrect or undeliverable address:
For DTG (Direct-to-Garment) printed products:
To report an issue or request a replacement/refund:
Subject Line: Order Issue – Order #[your order number]
Please include all required photos and details so we can resolve your issue as quickly as possible.
If you have any questions regarding this policy, we’re here to help.
Contact us anytime at support@StoneRidgeMerch.com
